Counseling Services FAQ

Coronavirus (COVID-19) Information

What can expect in my first session?

All sessions are 50 minutes long. This fall the appointments will all be done through telehealth. This means you will have a video or phone session with your therapist. Appointments for personal safety concerns will be done in-person. Prior to your appointment you will receive an email asking to complete some basic paperwork. Your therapist will spend some time reviewing Counseling Services policy, rules and procedures.

Are counseling appointments confidential?

Everything that you share is confidential unless you give your therapist permission to share with someone (a family member, faculty or staff, etc). There are a few limits to confidentiality that your therapist will review with you in the first session.

When students are under 18 we do require permission from parents for them to seek services.

How long does it typically take to get an appointment?

Wait times vary throughout the semester but, students typically wait no longer than a week for an appointment. Students are often seen within 2-3 days. If a student is in crisis they should indicate that when they make the appointment.

How often will I meet with my therapist?

The frequency of your sessions can be discussed with your therapist but often depends on your goals and presenting concerns. Many students start with meeting once a week.

What if I am in crisis and I don’t have an appointment?

If you are in crisis (feeling unstable, unsafe or unable to function) and need to talk with someone right away please call the Walter Young Center 262.524.7335). We have appointment times reserved daily for emergency appointments. We are open Monday through Friday, 8 a.m. – 4:30 p.m.

What do I do if I’m in crisis and the Walter Young Center is closed?

If you’re experiencing a crisis after business hours (after 4:30 pm on a weekday or on the weekend) please call Public Safety at 262.524.7300 and they will be able to assist you.

Will you prescribe medications?

There are no psychiatrists or nurse practitioners on staff at the Walter Young Center so we are unable to prescribe medication. We are happy to help students to resources in the community.

Are there any other services that you don’t provide?

We do not provide any court-mandated counseling or assessments, such as court-mandated drug or alcohol counseling, or write any letters to attorneys or courts. Additionally, we are not able to complete any diagnostic psychological testing (for instance, to diagnosis a learning disability).

We are not able to provide any long term, ongoing therapy, but we are happy to help connect students with resources in the community.

How much does it cost to come to counseling?

Counseling services are free of cost to enrolled Carroll University students.

Is there a limit to how many sessions I can have?

We provide short term solution focused counseling — up to 10 sessions an academic year. However, if you need ongoing therapy we will work with you to find the appropriate therapist in the community and provide therapy until you are able to see them.

I’m concerned about a friend. What should I do? Can you help?

If you’re worried about the safety of another student (believe they might harm themselves or someone else), during business hours you can call the Walter Young Center and indicate you have an emergency or call Public Safety. After business hours please call Public Safety at 262.524.7300 or call 911.

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